REFUND POLICY
Clark County Department of Parks and Recreation

• All payment of fees must occur before use of the facility.
  
• All payments must be made in appropriate United States currency, money order, check or by credit card.
  
• Efforts will be made first to accommodate each individual or group by transferring use to a similar program or facility before issuing a refund.
  
• Refunds will be available based on the criteria within this policy, specifically listed below.
  
• If a customer receives a service or takes part in a program/activity and is unhappy with the outcome, a full refund will be given based on the Department’s 100% satisfaction guarantee.

GENERAL REFUND CRITERIA
TYPE OF REFUNDS (Unless otherwise noted)

• Class, program or rental is canceled by Department = Full refund.
  
• Reservation of picnic area, facility, camp, class or activity canceled by individual or group:

30 days or more prior to the first day of use = 100%
21 days prior to the first day of use = 75%
14 days prior to the first day of use = 50%
Less than 14 days prior to the first day of use = No Refund

Refunds may take 4-6 weeks to be processed, and will be in the form of a check mailed to the original payee via the U.S. Postal service.