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Everyone is concerned about not offending customers. Therefore it is important to teach your employees how to follow your new procedures in an effective, but non-offensive manner. Good customers do not mind policies and procedures which demonstrate that the merchant is careful and diligent about all money matters. Asking for ID or getting a thumb print shows that you are careful about who is handing you a check, and doing this will help prevent fraud and bad checks. When customers ask why you are changing your policies, tell them that you are doing this to protect both of you from stolen checks being cashed or against outright identity theft. Good customers will understand and appreciate this.
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