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In March 2007, the County Commission endorsed certain goals, objectives and benchmarks toward improving child welfare services. In conjunction with the adoption of these goals, the Ombudsman role with a focus on Dispute Resolution for Children and Families was created.
Reporting to the County Manager’s Office, the Ombudsman’s primary role is to review and resolve complaints related to the actions and inactions of the Department of Family Services. The Ombudsman also tracks and reports complaint trends and resolution outcomes. In turn, county management uses this information to create systemic and administrative improvements, and increased accountability within the local child welfare system.
What exactly does the Ombudsman do?
The Ombudsman:
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The Ombudsman operates under these principles: |
Independence – The Ombudsman reports to the County Manager’s Office and works independent of the Department of Family Services to resolve citizen issues and complaints related to the department.
Impartiality – The Ombudsman is a neutral fact-finder when reviewing and researching complaints. The Ombudsman is not an advocate. Findings are reported to complainants, and issues and complaints are resolved in a neutral and impartial manner.
Confidentiality – The Ombudsman does not disclose the identity and other personal information of persons who have filed a complaint without their permission. The Ombudsman keeps all information and documents shared by complainants confidential.
How to contact the Ombudsman:
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Address – |
Tisa N. Evans |
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Ombudsman |
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Dispute Resolution for Children and Families |
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MLK Community Resource Center |
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2432 Martin Luther King, Bldg D |
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North Las Vegas, NV 89032 |
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Toll free Phone – |
1 (866) 780-9541 |
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Fax – |
(702) 868-2544 |
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Email –
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evanst@co.clark.nv.us
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