Franchise Services Division

The Franchise Services Division is responsible for the administration of all franchises and similar agreements with companies that use the rights-of-way (ROW) of the unincorporated areas of the County to provide services to the public. Users of the County’s ROW that may require a franchise or other agreement include providers of telecommunications, electric energy, natural gas, cable TV, video, ambulance, monorail, solid waste collection and disposal, landfill and recycling collection services.  The Franchise Services Division monitors the franchisees for compliance with ordinance and provisions of agreements and mediates, within the scope of our authority, unresolved issues between the consumer and the franchisee or licensee.

 Franchise Services is NOT responsible for:

Ø Private or general business “franchises”, such as for food establishments, automobile dealerships and other retail sales and service businesses. For information regarding the licensing of these types of businesses please refer to General Business License;

     OR

Ø Requests for connection or disconnection of service, changes or modification of services or waiver of fees or adjustments to customer accounts for any of the franchisees or licensees in the County. Please contact the appropriate franchisee or licensee directly for assistance with these requests.

If you need additional assistance, please contact:

     Clark County Business License - Franchise Services
500 Grand Central Parkway, 3rd Floor
Las Vegas, NV 89106

     Mailing Address:
P.O. Box 551810
Las Vegas, NV 89155-1810

     Email: franchisecomplaints@co.clark.nv.us