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F RANCHISE S ERVICES
Franchise Services administers the County's franchise programs in an open, collaborative
manner, protecting the people's interests while allowing competitive, innovative and unobtrusive
use of the public rights-of-way.
A summary of Franchise Services Strategic Plan is provided below:
STRATEGY 1: Increase division proficiency through utilization of automated program tools, information
resources, and staff training.
A: Develop and maintain customer complaint and compliance tracking software database
for managing franchise compliance and related issues
B: Redesign division Web page, expand to include all sections of division, and tie to customer
complaint and compliance database.
C: Build and maintain a library of information resources for monitoring federal, state
and local trends, laws and regulation; circulate "required reading" material among staff.
D: Participate in key local, state and national associations, and train staff in pertinent areas:
contract negotiation, telecommunications/cable, ambulance/EMS, energy deregulation, and
technology programs such as Word, Excel, database, Internet web pages, etc.
E: Conduct "debriefing" analysis of individual and team performance during and after
each project
STRATEGY 2: Achieve material compliance with applicable federal, state and County laws
and regulations in administration of franchises, licenses and permits.
A: Process applications, and negotiate new agreements, renewals and transfers through
BCC action within legal requirements: 100% compliance.
B: Monitor customer complaints and provide compliance issues using tracking database:
C: Develop departmental and inter-departmental procedure manual for monitoring
compliance and activating penalty steps (i.e. warning letters, liquidated damages,
suspension, revocation, etc.) for each franchise category; and implement tracking
process link to compliance database.
STRATEGY 3: Assert County's interests in federal and state legislative and regulatory initiatives
that affect local franchising, land use, rights-of-way (ROW) and associated authority.
A: Monitor federal initiatives and actions in other local jurisdictions; develop and
present comments, recommendations and strategies when applicable:
(1) Maintain applicable contracts with professional consultants.
B: Monitor Nevada legislative initiatives governing franchises and related issues and
assist in preparation of desired bill drafts or responses: submit requested BDRs by 2/1
of even-numbered years; respond as requested during session.
STRATEGY 4: Lead Regional Franchise Jurisdictions (RFJ) on behalf of member jurisdictions:
Clark County and the Cities of Las Vegas, North Las Vegas, Henderson, and Boulder City.
A: Develop for RFJ approval annual work plan and budget for upcoming fiscal year:
11/15 annually; submit recommended work plan and budget to BCC for adoption:
1/15 annually.
B: Jointly develop recommendations for RFJ projects.
(1) Community Access Channel
(2) Digital channel allocation/activation
(3) Above-ground facilities
(4) Ordinance revisions: Cable; Solid Waste
C: Identify needs for external legal and technical resources and professional
services; solicit proposals and negotiate professional contracts as required
D: Develop and maintain RFJ audit and compliance process for cable operator
II. PUBLIC UTILITIES
STRATEGY 1: Administer franchises/licenses/permits for compliance and develop
policy as necessary.
A: Establish Countywide criteria to prohibit over-use of County ROW
B: Develop and implement policies and agreements with non-franchised users
of ROW (Cal-Nev Pipeline, Kern River Gas Pipeline
C: Facilitate development of policy regarding cell tower sitting on public lands
D: Identify and maintain list of Countywide quasi-municipal power and water
providers not required to obtain franchises
STRATEGY 2: Participate in development of Countywide energy conservation and
deregulation activities.
A: Monitor state energy deregulation laws and policies, and research energy
conservation programs of other jurisdictions
B: Coordinate with Energy Task Force the development of County energy
conservation and deregulation program
III. MONORAILS
STRATEGY 1: Administer franchise for compliance and develop policies as necessary.
A: Ensure franchisee compliance with approved time schedule; coordinate extensions/
revisions to time schedule and other conditions
B: Provide support to departments involved in monorail construction process to ensure
franchisee compliance during construction phase
IV. CABLE TV
STRATEGY 1: Administer franchises for compliance and develop policies as necessary.
A: Renew cable franchises with:
(1) Charter: 10/2001
(2) Bluebird: 10/2001
B: Develop and implement customer service compliance policies and procedures for
rural and small cable operators
C: Jointly with RFJ revise Cable Ordinance to address multiple providers
D: Coordinate development of policy on cable issues:
(1) Agreement for cable institutional network
(2) Franchise fee on cable modems
(3) Interconnection of County cable operator systems
V. AMBULANCE SERVICE
STRATEGY 1: Administer franchises for compliance and develop policies as necessary
A: Assist in activation of FAO dispatch interface and 911 service by Southwest Ambulance
B: Ensure development of franchise fee formula based on number of 911 dispatches;
verify ambulance franchise fee payment
C: Verify ambulance penalty assessment compliance
D: Ensure that Ambulance franchisees submit required reports in accordance with
ordinance and franchise agreements
STRATEGY 2: Lead Ambulance Oversight Committee (AOC) in inter-jurisdictional and
public-private coordination of regional ambulance franchise services on behalf of member
jurisdictions: Clark County and the Cities of Las Vegas and North Las Vegas.
A: Assist in activation of FAO dispatch interface and 911 service by Southwest Ambulance
B: Ensure development of franchise fee formula based on number of 911 dispatches;
verify ambulance franchise fee payment
C: Verify ambulance penalty assessment compliance
D: Ensure that Ambulance franchisees submit required reports in accordance with
ordinance and franchise agreements
STRATEGY 2: Lead Ambulance Oversight Committee (AOC) in inter-jurisdictional and
public-private coordination of regional ambulance franchise services on behalf of member
jurisdictions: Clark County and the Cities of Las Vegas and North Las Vegas.
A: Develop and adopt franchise policies and procedures under new Ambulance Service
Ordinance and franchise agreements
B: Develop and host an emergency tabletop exercise to test activation of ambulance
lease agreements
C: Develop for AOC approval funding formula and program budget for upcoming
fiscal year
VI. BUS STOP SHELTERS/BENCHES
STRATEGY 1: Expand shelter/bench service to maximum number of serviceable stops.
A: Require franchisee/contractor to verify RTC list of unserviced stops
B: Coordinate placement of new shelters/benches and authorize issuance of encroachment
permits
STRATEGY 2: Administer franchises for compliance and develop policies as necessary.
A: Resolve Strip shelter placement issue
(1) Meet with franchisee and resort properties to finalize private shelter agreements
(Paris, Venetian, Mandalay)
B: Address and resolve Business License audit issues
C: Develop and implement site inspection program for shelter/bench sites in system:
biennially inspect each site; 90% compliance rate
(1) Address maintenance and cleanliness issues
(2) Address public safety issues
VII. SOLID WASTE MANAGEMENT
STRATEGY 1: Administer franchises for compliance and develop policies as necessary.
A: Develop joint solid waste ordinance and coordinate with inter-jurisdictional and
industry representatives for adoption by BCC and city councils
(1) Include recycling, construction clean-up, medical waste, sludge issues.
B: Resolve Transfer Station/Convenience Center issues:
(1) Moapa Valley CC site
(2) Shelbourne TS structure removal
C: Finalize Bunkerville solid waste collection franchise
STRATEGY 2: Initiate a Countywide recycling awareness program
A: Participate with state, Health District and local jurisdictions in Recycling Forum
B: Participate with Health District and local jurisdictions in developing and implementing
an ongoing recycling awareness program
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